Dialysis Clinic, Inc. is recruiting top talent interested in supporting our nonprofit mission to prioritize individualized care for patients facing chronic kidney disease. Our mission states “the care of the patient is our reason for existence,” and our dedicated team embodies our sole purpose during every patient interaction. We seek motivated, compassionate individuals to provide top-notch patient care and offer paid training, competitive pay, outstanding benefits, Sundays off and a positive, mission-driven culture. Join DCI today to build relationships and gain fulfillment serving individuals in our comfortable clinical setting with a lower caregiver-to-patient ratio than other providers.

The Laboratory Quality & Compliance Manager oversees all quality management activities for the clinical laboratory including quality control, quality assurance and quality improvement including the development, review, implementation, and review of all laboratory quality processes. The Quality Manager provides guidance and consultation concerning quality processes for clinical and environmental testing. The position also ensures compliance with local, state, and federal regulatory standards such as the Clinical Laboratory Improvement Amendments (CLIA), the College of American Pathologists (CAP), New York State Department of Health, and the California Department of Health.

Schedule: Full-time, five 8-hour shifts, Monday-Friday, 8:00am-5:00pm

Benefits:

• Comprehensive medical, dental and vision benefits
• Life and long-term care insurance provided at no additional expense to employee
• Paid time off (PTO) including holidays
• Extended Sick Bank (ESB) in addition to PTO – paid time for doctor appointments, sickness or medical leave
• Retirement plans with $.50 of each contributed dollar matched for eligible employees, up to 8 percent
• Education reimbursement
• Employee assistance program
• Wellness program
• Among others

What You Can Expect:

• Ensure compliance with laboratory accreditation, regulatory standards, and information management policies by providing leadership and guidance to staff to ensure that quality policies, processes and procedures are established, current and adhered to by all laboratory staff.
• Oversee internal audit processes, external assessments, proficiency testing programs; document control systems; competency assessment; training and other quality processes.
• Identify training needs, as well as design and implement training programs specific to the quality system.
• Recommend best practices to maintain and improve project outcomes or laboratory functions; facilitate laboratory improvement activities.
• Analyze data, identify trends, monitor prevention and correction of quality deviations, and develop reports for management utilizing technical knowledge and laboratory experience.
• Monitor customer satisfaction and performance metrics.
• Identify and report quality issues and problems to management with recommendation for resolution.
• Establish processes and policies for effective and professional communication between laboratory staff and among other interested parties.
• May provide input into financial, safety and procurement decisions.
• Work with laboratory safety and security officer(s) to align quality practices, including data analysis, monitoring of trends, prevention, correction, and continuous quality improvement.
• Serves as chairperson of laboratory quality and safety meeting(s) with responsibility for scheduling and coordinating regular meetings.
• Provides training and in-services to new and existing employees when required.

Supervisory Responsibilities:

• May include responsibility for immediate oversight of personnel who support activities directly related to laboratory compliance, quality assurance or laboratory accreditation activities.
• Provides indirect oversight of quality and safety functions across all areas of the clinical laboratory.

Licensure/Certifications:

• Licensed by the Tennessee Department of Health Medical Laboratory Board as a clinical laboratory supervisor, technologist generalist, or technologist, specific category is required. 
• MLS (ASCP) or MT (ASCP) certification is required.

Education and/or Experience:

• Bachelor's degree in biology, chemistry, medical technology , medical laboratory science, clinical laboratory science or molecular biology.
• Minimum of 5 years or recent laboratory related work experience in a CLIA certified clinical laboratory.

Knowledge, Skills and Abilities:

• Knowledge of quality management systems and quality improvement tools and techniques.
• Knowledge of accreditation standards, practices, and guidelines sufficient to advise and guide laboratory managers and supervisors as they implement and maintain accreditation.
• Working knowledge of computer and analytical software programs sufficient for evaluation of electronic data, data interpretation, and report development.
• A strong understanding of the principles, practices, and techniques of the various analytical areas of the laboratory.
• Advanced verbal and written communication skills necessary to effectively collaborate in a team environment, present and explain technical information, and provide advise to management.
• Excellent organization skills allowing the coordination of multi-faceted QA activities.
• Ability to manage complex projects independently and in a team environment, maintaining good working relationships with multi-discipline staff.
• Ability to analyze and interpret written information and scientific data, compare against established requirements, identify potential discrepancies, and make suggestions for improvement.
• Ability to conduct quality meetings and report quality assurance reviews and audits to determine compliance status and recommend corrective action plans.

DCI’s Differentiator:
Since opening the first clinic 50 years ago in Nashville, Tenn., our Dialysis Clinic, Inc. family has grown to be the nation’s largest nonprofit dialysis provider with more than 270 locations in 30 states, serving nearly 14,000 patients each day. DCI invests in our care teams and funds research to further kidney care and treatment options. DCI prioritizes a holistic approach and offers hemodialysis, home dialysis and peritoneal dialysis treatment options. We empower patients to live meaningful and productive lives while also delivering high quality kidney care, saving lives and reducing hospitalizations. Learn more about DCI and see if we’re hiring in a clinic near you! www.dciinc.jobs

DCI is committed to building a diverse and inclusive organization. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.

DCI is a federal contractor and an Equal Opportunity/Affirmative Action Employer-Veterans/Individuals with Disabilities.  If you are having difficulty using the online application system or would like to request other accommodations or application methods, please contact Doug Patterson at Accommodations@dciinc.org or 615-327-3061. Once a request has been made, DCI will initiate a discussion with you about your needs and whether an accommodation can be provided. DCI is committed to providing such accommodations where possible.

For more information about equal opportunity please see: 

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf;

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf;

https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf; and

https://www.nlrb.gov/sites/default/files/attachments/basic-page/node-3788/employeerightsposter-8-5x11.pdf.

Security Roles and Responsibilities can be reviewed at: https://www.dciinc.org/security-roles