REACH Kidney Care is a division of Dialysis Clinic, Inc. (DCI) that is responsible for leading healthcare innovation, including testing and implementing new ways to improve care for people with kidney disease. We are a passionate and hard-working team that seeks first and foremost to carry forward the mission of DCI: “The care of the patient is our reason for existence.”

The Engagement Team (ET) Specialist plays a critical role in connecting eligible patients with REACH kidney health management services through telephonic patient outreach and medical record data entry. Patient outreach focuses on educating eligible patients about REACH, answering their questions, and connecting them with the REACH clinical care team, including scheduling appointments. The primary purpose of the data entry function is to obtain key clinical information from other providers that will support better and more personalized care for eligible patients. Success in this role directly contributes to more eligible patients having the opportunity to receive individualized kidney health management from the clinical care team.

Schedule: Full-time 40 hours/week; shifts typically include eight-hour days Monday through Friday.  Remote work with virtual meetings.

Benefits:

• Comprehensive medical, dental and vision benefits
• Life and long-term care insurance provided at no additional expense to employee
• Paid time off (PTO) including holidays
• Extended Sick Bank (ESB) in addition to PTO – paid time for doctor appointments, sickness or medical leave
• Retirement plans with $.50 of each contributed dollar matched for eligible employees, up to 8 percent
• Education reimbursement
• Employee assistance program
• Wellness program
• Among others

What You Can Expect:

• Provide REACH administrative support services
• Adhere to processes for referrals and enrollment, including documentation in the electronic medical record (EMR)
• Contact patients for initial, follow up and missed appointments
• Where applicable, obtain medical records prior to patient appointments
• Enter key information into the EMR such as patient demographics, problems, lab values, etc.
• Answer incoming calls to the REACH toll free phone number as part of workgroup
• Continually identify opportunities for improvement for quality and efficiency
• Maintain organized records and workflow
• Attend team meetings

Successful Candidates Bring:

• Excellent communication skills
• Desire to collaborate with care teams
• Ability to problem solve

Education/Training:

• High school degree or equivalent
• Preferred: Associate degree in healthcare administration or related field
• Equivalent experience will be considered

Experience 

1-year previous experience in healthcare or patient-facing roles is desirable

Skills 

• Strong verbal and written communication skills
• Proficiency in Microsoft Office suite (Word, Excel, Outlook)
• Ability to manage multiple tasks and prioritize effectively
• Comfortable working independently and in a team environment

DCI’s Differentiator:
Since opening the first clinic 50 years ago in Nashville, Tenn., our Dialysis Clinic, Inc. family has grown to be the nation’s largest nonprofit dialysis provider with more than 270 locations in 30 states, serving nearly 14,000 patients each day. DCI invests in our care teams and funds research to further kidney care and treatment options. DCI prioritizes a holistic approach and offers hemodialysis, home dialysis and peritoneal dialysis treatment options. We empower patients to live meaningful and productive lives while also delivering high quality kidney care, saving lives and reducing hospitalizations. Learn more about DCI and see if we’re hiring in a clinic near you! www.dciinc.jobs

DCI is committed to building a diverse and inclusive organization. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.

DCI is a federal contractor and an Equal Opportunity/Affirmative Action Employer-Veterans/Individuals with Disabilities.  If you are having difficulty using the online application system or would like to request other accommodations or application methods, please contact Doug Patterson at Accommodations@dciinc.org or 615-327-3061. Once a request has been made, DCI will initiate a discussion with you about your needs and whether an accommodation can be provided. DCI is committed to providing such accommodations where possible.

For more information about equal opportunity please see: 

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf;

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf;

https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf; and

https://www.nlrb.gov/sites/default/files/attachments/basic-page/node-3788/employeerightsposter-8-5x11.pdf.

Security Roles and Responsibilities can be reviewed at: https://www.dciinc.org/security-roles