This position will provide voice and data communications implementation and support company wide. Support includes troubleshooting, researching, and resolving connectivity, data, and voice issues as they occur; backing up team members when needed; and following through with problem resolution with users and administrators. The ideal candidate will have solid experience providing expert support to data and voice communication for users, employing a high degree of customer service and professionalism, technical expertise, and timeliness.
Primary responsibilities include troubleshooting networks such as local area networks (LANs), wide area networks (WANs), and other data communications systems; undertaking routine preventative measures and implement, maintain, and monitor network security; and installing, configuring, and maintaining network services, equipment, and various devices.
Secondary responsibilities include implementing and maintaining voice communications systems and services including, but not limited to, VoIP, PBX, TDM, QOS, SIP services, automated call distribution, voice mail, unified messaging, and audio conferencing.
Tertiary responsibilities include monitoring and maintaining firewalls.
Other Essential Duties and Responsibilities:
Primary Technical skills
Secondary Technical skills
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
DCI is a federal contractor and an Equal Opportunity/Affirmative Action Employer-Veterans/Individuals with Disabilities. If you are having difficulty using the online application system or would like to request other accommodations or application methods, please contact Doug Patterson at Accommodations@dciinc.org or 615-327-3061. Once a request has been made, DCI will initiate a discussion with you about your needs and whether an accommodation can be provided. DCI is committed to providing such accommodations where possible. Please do not call this number to check the status of applications as that information will not be provided
For more information about equal opportunity please see: